I had a graduation party at the Doubletree Hotel in Austin, TX, where we spent well over $1000.00 (not including the 4 rooms my family booked there at a rate of $109.00).
When booking the ballroom, we were asked for a credit card to leave on file which fine and pretty customary for an event of that sort. But when we checked out paid the balance with a money order that was for $1500.00 and was told that we had zero balance.
Well this was in May. Well on June 24th, after moving to a new job and new state, I went to Taco Bell to get food and my card was denied. After contacting my credit union, it was determined that the Doubletree Hotel had been deducting small amounts from my card like $15 and $19.
The Doubletree did not notify me that they would be deducting amounts from my amount or that I had any pending charges that had been determined a month after my event.
No one from Doubletree will even return my calls. I am so pissed because I need my money. I am recent college grad, in a new state that is 17 hrs from home. I can't use my debit card because the credit union destroyed the number, therefore my mom has to overnight me money when I need it which is making life so much harder.
Never again will I stay at the Doubletree and I do not recommend that you do either.